Brighten Your World: CG Screen, Where Outdoor Meets Excellence

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Warranty

  • Brighten Your World: CG Screen, Where Outdoor Meets Excellence
  • Warranty

    • Product Warranty

    CG is committed to providing you with peace of mind. Our product quality assurance allows you to use it with confidence and enjoy a worry-free after-sales service experience.

    Warranty Coverage

    During the warranty period, if CG’s LED display has any material and process defects, Absen is responsible for the cost of service for product repair and replacement.

    Exclusions

    Our warranty does not cover damage caused by misuse, abuse, or normal wear and tear. It also does not cover damage caused by unauthorized repairs or modifications.

    How to Make a Claim

    To initiate a warranty claim, please fill out the support form provided below. Our customer service team will review your submission and guide you through the process to ensure you receive the necessary support.

    Modes of Service

     

    CG may provide replacement or repair through the following services:
    1. Online Remote Technical Support. This service is applicable for technical problems, including, but not limited to connection issues of signal cables and power cables, system software issues and parameter settings, and replacement issues of the module, power supply, system card, etc.
    2. Return Material Authorization Service. For problems that cannot be solved by online technical support, CG will confirm with Buyer whether to provide Return Material Authorization service.
    3. On-site service. Buyer may submit service requirements through the CG’s website, email, telephone and other service channels with serial number, applied service, site address, and contact information stated. CG may, at its full and complete discretion, send an engineer to Buyer ’s location. Expenses for labor may be charged by CGwhen providing on-site service, and the prices are set forth in the CG Service Price Book.